Review requests that fire off a real event in your business, a finished job, a paid invoice, a closed ticket, instead of a blast three weeks later. Every customer gets asked, not just the happy ones, and the critical reviews get a response plan written before you need it.
An automated system that asks real customers for a review at the moment they are most likely to say yes, then handles what comes back with a plan instead of silence. It runs on SMS and email, triggered by an actual touchpoint in your process rather than a calendar that has nothing to do with the customer's experience.
It is not a separate product with its own invented price. Review flows are scoped as part of a CRM + Automation Build. They run afterward on the same Platform Seat as the rest of your automations, because the events that trigger a request already live in your CRM.
We handle the requests, the responses and your review destination. Here is the neighbouring work:
Timing, response, destination, reporting. Everything else in reputation work is either one of these four or a policy violation.
We map the moments in your process where an ask makes sense, job completed, invoice paid, appointment finished, then fire the request automatically off that event. Timing beats volume, and nobody on your team has to remember to send anything.
Every business gets a bad review eventually. We write the response approach in advance so a one star arrives into a process rather than a panic, because how you answer in public often matters more to a prospect than the review itself.
Most of these reviews land on your Google Business Profile, and that is where local buyers read them before they call. We set it up and keep it current as a review destination. Ranking it is organic search work, covered on the SEO page.
Monthly reporting on review volume, rating trend and how you compare to the businesses you lose deals to, so you can tell whether the system is moving your rating instead of assuming it is.
We walk your actual process and find the events worth triggering off. A completed job, a paid invoice, a closed ticket. If the event is not tracked anywhere yet, that becomes part of the build.
Request sequences, timing rules, follow-up logic and the profile links get built on the Site Hub platform, wired to the pipeline events that already exist in your CRM.
If requests go by text, A2P Messaging Registration happens before launch, not after. Carriers filter unregistered business texts, so an unregistered flow is a flow nobody receives.
The flows live on your Platform Seat and run without daily upkeep. You get monthly reporting on volume, rating and trend, and we adjust timing when the data says the ask is landing badly.
We ask everyone, and we do not filter. Sending review requests only to customers you expect to be happy is review gating, and it violates Google's policies. So does offering anything in exchange for a review. We do neither. Every customer who passes the touchpoint gets the same request, and the critical responses get handled in public. A rating built on a filtered list is a rating that disappears the moment the platform notices.
What gets built, and what each piece actually changes.
The ask lands while the experience is fresh, without anyone on your team sending it.
Requests arrive instead of being filtered by carriers as unregistered business traffic.
A bad review becomes a process your team follows, not an argument typed at 11pm.
Hours, categories, services and photos stay accurate where buyers actually check.
You can see whether the rating is moving, and how you sit against local competitors.
The same platform running your pipeline runs your review requests, on one seat cost.
Setting the profile up as a destination is part of the build. Ranking it is ongoing organic work.
We control the asking, the timing and the response. We do not control what a customer writes, so we will not guarantee a star rating or a review count. Anyone who does is either filtering or buying.
The Platform Seat is a 12-month partnership, six months available at a 15% premium. Save 5% with annual prepay. The build is one-time, not a retainer. No hourly billing on any of it.
Would rather talk it through than write it out? Grab a slot below. No charge, no pitch deck, and you will get a straight answer on whether this is the right fit.
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Tell us how customers move through your business today, where reviews come from now if anywhere, and how the critical ones get handled. We'll tell you what the build looks like for your volume.
No. The flows are scoped inside a CRM + Automation Build, $6,000 to $18,000 depending on complexity, and then run on the same Platform Seat as the rest of your automations, $197 to $497 a month. There is no separate reputation subscription on top, because the triggers already live in the CRM you are paying for.
No, and we will not build it that way if you ask. Filtering requests by expected sentiment is review gating and it violates Google's policies, which puts your reviews and your listing at risk. Offering a discount or anything else in exchange for a review is a separate violation. Every customer who passes the touchpoint gets the same request, and the critical ones get a public response.
By asking everyone, quickly, through a channel they read. The request fires off a real event like a completed job or a paid invoice, so it reaches the customer while the experience is still fresh rather than weeks later. Most businesses are not losing reviews because customers refuse. They are losing them because nobody asks, or because the ask arrives long after anyone cares.
Yes. Carriers require A2P Messaging Registration, a flat $950, before business texts deliver reliably. It is one registration covering your whole account, so it also covers appointment reminders and the sequences on our email and SMS page. If your requests go by email only, you do not need it.
It is where most of your reviews land and where local buyers read them before contacting you. We set it up and keep it current as a destination: hours, categories, services, photos, the links the requests point at. Turning that same profile into a ranking asset in maps and search is ongoing organic work with a different process, covered on our SEO and local search page.
You follow the response approach we wrote during the build instead of improvising. For reviews that break platform policy, fake ones, competitor posts, content about a different business, we help you flag them for removal. For legitimate criticism, a calm and specific public reply is usually worth more with prospects than a deletion, because they can see how you handle a problem.
Request volume changes as soon as the flows go live, because the asking starts the day the system does. The rating itself moves at the speed of your customer count. A business closing 30 jobs a month sees a different curve than one closing 300. We report volume and trend monthly so you are watching the real number rather than waiting on a promise, and we will not put a date on a rating we do not control.
Yes. Requests can point at Google, Facebook, Yelp or an industry-specific site depending on where your buyers actually look. Most local businesses should put Google first, since it carries the most weight for both local ranking and buyer trust. Note that some platforms have their own rules about soliciting reviews, and we follow each one rather than working around it.
Yes. The HQ build is scoped as a normal CRM + Automation Build with per-location routing, so each request points at the right profile. Each location then runs on its own Platform Seat at $197 a month, plus $500 one time to onboard it. There is no franchise premium and no mandatory corporate retainer.
The system these flows run on, and the work that happens next to them.
"Sean and his team are great! We've been using his company for a couple of years now and could not be happier with their services."
"Working with Sean and Nicole has been a game-changer for our business. Super professional and easy to work with."
"They do amazing work and very easy to work with! Highly recommend."
"I would highly recommend using Site Hub. They are absolutely amazing and literal masters of their craft."
Tell us how a job finishes in your business and we'll show you where the request fires, what the build costs and what the seat costs, on the first call.
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