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Frequently Asked Questions

What are your working hours?

aAlthough we state 8am est to 6pm est on our website and Google listing – our hours are less than traditional. Some of our people like to work at 3am, others live in different time-zones. Work here at Site Hub takes place all day long. However, if you’re looking to reach a live person on our phone or email support – it’s best to call during the hours mentioned above.

Do you sign NDAs?

aWe are happy to! Our standard contract includes a basic NDA for your protection, but we will gladly sign yours after approval from our corporate attorney.

How do I pay for your services?

aWe accept cash, check, all major credit, and ACH. You will receive our invoices electronically and can pay right through that portal if you wish.

What is the design process like?

aA typical web design process begins with a kickoff meeting where we ask the right questions to pull out your vision, needs, wants, loves, hates, and spill it all out on the table. From there, we pick up the pieces and construct a masterpiece in tune with your minds-eye. We create what you can think of but have trouble expressing. After the kickoff sketches are created, wireframes are laid out, and a form begins to take shape. We may get your input at this point, but for some, it is too early. Once we create high-fidelity design comps, we show them to you for final approval before moving forward. If there are any changes, we make them at this point to avoid extra costs in development. Once you’re 100% satisfied, we move forward with the rest of the project!

Where are your offices?

fWe have a modern business model which acts more like a collective of designers and developers rather than a corporate ad-agency with cubicles. This means we have people all over the world from San Diego to San Lucia working on our team. With that said, we have our headquarters office in Downtown Rochester, NY

Do you work with any other CMS than WordPress?

Yes, of course! We just do a lot of work with WordPress due to its popularity. But our process is to create pixel perfect designs in Photoshop or Sketch, convert those to HTML and then finally over to WordPress. However, if requested, that final step can be to port over to another CMS of your choice.

What is the typical turnaround time for a project?


The typical turnaround time for a project to be ready for your feedback is 15-36 business days but varies depending on the complexity of the project. Make sure to also plan extra time for feedback when you have a deadline for going live. It sometimes happens that our clients want to do some additional tweaks outside of the initial project briefs, which can extend the lead time by up to a week or more depending on the type of request.

The following timeline shows what a “build only” WordPress website project can look like when you provide us with approved PSD files. If we are doing a design + build project, add at least another week to the project timeline for the design portion of the project:

  1. We review the provided PSD file(s) and provide a quote within 1 business day.
  2. After receiving authorization to start the project, we add the project to our development queue which is typically 4-5 days long. This means we are starting the project within 4-5 days of being told: “Go!”. Final PSD files need to be provided at this point along with any additional information/content like a sitemap, functional spec or copy and image content.
  3. The assigned developer works on the project until it is ready for initial QA review. This is anywhere from 2-10 days (or more depending upon project duration) from the start of the project. This time estimate is detailed in the quote. Many typical projects fall in the range of 3-4 days long.
  4. Our QA Engineer reviews the site within one business day.
  5. If fixes are needed, the assigned developer makes them ASAP before sending the site to you for review.
  6. You provide your feedback and the assigned developer makes fixes/edits as needed.
  7. The QA Engineer performs another round of QA to verify fixes were made per your feedback.
  8. After you approve the site, the assigned developer moves the site live on your hosting environment.
Have A Question

If you have any questions that are not answered here – please don’t hesitate to reach out!

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