FAQs
Everything You Need,
In One Place.
What are your working hours?
Although we state 8am est to 6pm est on our website and Google listing – our hours are less than traditional. Some of our people like to work at 3am, others live in different time-zones. Work here at Site Hub takes place all day long. However, if you’re looking to reach a live person on our phone or email support – it’s best to call during the hours mentioned above.
Do you sign NDAs?
We are happy to! Our standard contract includes a basic NDA for your protection, but we will gladly sign yours after approval from our corporate attorney.
How do I pay for your services?
We accept cash, check, all major credit, and ACH. You will receive our invoices electronically and can pay right through that portal if you wish.
What is the design process like?
A typical web design process begins with a kickoff meeting where we ask the right questions to pull out your vision, needs, wants, loves, hates, and spill it all out on the table. From there, we pick up the pieces and construct a masterpiece in tune with your minds-eye. We create what you can think of but have trouble expressing. After the kickoff sketches are created, wireframes are laid out, and a form begins to take shape. We may get your input at this point, but for some, it is too early. Once we create high-fidelity design comps, we show them to you for final approval before moving forward. If there are any changes, we make them at this point to avoid extra costs in development. Once you’re 100% satisfied, we move forward with the rest of the project!
Where are your offices?
We have a modern business model which acts more like a collective of designers and developers rather than a corporate ad-agency with cubicles. This means we have people all over the world from San Diego to San Lucia working on our team. With that said, we have our headquarters office in Downtown Rochester, NY
Do you work with any other CMS than WordPress?
Yes, of course! We just do a lot of work with WordPress due to its popularity. But our process is to create pixel perfect designs in Photoshop or Sketch, convert those to HTML and then finally over to WordPress. However, if requested, that final step can be to port over to another CMS of your choice.
What is the typical turnaround time for a project?
Depending on scope and budgets, we are able to accommodate turn around times as quick as same day. The real answer here is, “it depends”, but whatever we agree to – know that we will do whatever in our power to make sure we meet it. Even when something goes wrong on “your end” we work to compensate to still meet original timelines.